Dial® Healthier Skin. Healthier You.®    

Frequently Asked Questions

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Dial® FAQs

Can I mix Dial® products with water to make them last longer?

Answer: We strongly recommend you do not dilute Dial® products with water to make them last longer. Each product has been carefully formulated to be most effective at the concentration provided. Additionally, due to the potential for impurities in some water, a product contamination risk exists if water is added.

Can I use Dial® Hand Sanitizer on babies/children?

Answer: Under proper supervision, use of Dial® Hand Sanitizer is an excellent way to help prevent the spread of harmful germs among children. Anyone handling infant children can help protect the child and themselves from germs by using Dial® Hand Sanitizer before and after contact. Dial® Hand Sanitizer kills 99.99% of germs.

Can I use Dial® Liquid Hand Soap on my entire body and face?

Answer: Dial® Liquid Hand Soap is formulated to be most effective on the hands. We recommend using Dial® Antibacterial Bars or Body Washes for your whole body.

Is a man’s skin different than a woman’s?

Answer: Yes. And the differences go beyond facial hair and thickness. That’s why Dial® For Men offers a line of products specially designed to provide the clean and care a guy’s skin needs. Check them out at www.dialsoap.com/dial-for-men

Why does Dial® offer two formulas of kids' body wash?

Answer: Our Dial® Kids Body + Hair Wash Peachy Clean provides ultra-gentle cleansing for kids ages 2-6. Developed with pediatric dermatologists, this tear-free formula is also hypoallergenic, and free of strong scents that could be irritating to tender skin. For kids ages 6-10, our Body + Hair Wash in Watery Melon and Berry Cool scents are also developed with pediatric dermatologists to be hypoallergenic and tear-free. However, they also feature bright colors and fruity scents kids love, to make getting clean more fun.

Why is it important for a kids’ soap to be hypoallergenic?

Answer: "Hypo" means "under" or "less than." So if a kid’s soap is "hypoallergenic," that means it’s less likely to trigger an allergic reaction www.webmd.com/allergies/allergies-faq?page=2. This is especially important for young children with tender skin.

Are Dial® Kids Body + Hair Wash products tear-free?

Answer: Our line of Dial® Kids Body + Hair Wash products are developed with pediatric dermatologists, to be tear-free.

Does Dial® soap work in hard and soft water?

Answer: All of Dial® soaps work great in all water types.

How many uses are there in a 7.5 oz. Dial® Liquid Hand Soap bottle?

Answer: It depends on the number of pumps you use per wash. Each 7.5 oz. Dial® Liquid Hand Soap botlle provides about 125 pumps per bottle.

What ingredients are in Dial® Hand Sanitizer?

Answer: The active ingredient in Dial® Hand Sanitizer is ethyl alcohol (62%), a natural antiseptic that kills 99.99% of germs. It also contains moisturizers, thickeners and a light, fresh scent.

What's the difference between "antibacterial" products from Dial® and "antibiotic" drugs?

Answer: Antibiotic drugs, such as penicillin, are used to treat single specific bacterial infections. Antibacterial products, such as Dial Complete® Antibacterial Foaming Hand Wash, contain broad-spectrum antimicrobial ingredients with activity against many bacteria, and are designed to kill bacteria on skin to help prevent the risk or spread of illness.

Can I use Dial® Lotion on my entire body and face?

Answer: Our Dial® 7 Day Moisturizing Lotion products are formulated to give your body soft skin, but have not been specifically tested for facial use. Our Dial® for Men 7 Day Body + Face Lotion products are formulated for use on both your body and face.

What is the best product to use - Dial® Bar, Liquid Dial®, Dial Complete® foaming hand wash, or Dial® Hand Sanitizer?

It depends on the situation and personal preference. Dial® Bar, Dial Complete® foaming hand wash and Liquid Dial® soap can all be used when water is available, while Dial® Hand Sanitizer is used without water.
• Dial® Bar is for cleansing and killing germs on the hands or whole body.
• Liquid Dial® soap is for cleansing and killing germs on the hands. Dial Complete® foaming hand wash is for cleansing and extra-strength germ kill, and should be used in high risk situations such as those involving cooking, changing diapers, taking out the garbage and being around sick individuals.
• Dial® Hand Sanitizer is not designed to clean hands, but just to kill germs. Since it is used without water, Dial® Hand Sanitizer is ideal for use away from home, or to supplement hand washing in the home.

How do I open the top of my hand soap, so that it will start dispensing?

To open and begin dispensing our liquid and foaming hand soaps, hold the neck of the pump in place and turn the top counter clockwise. There is an arrow on the top of the container showing which way to turn the top.

I found a small lump in my Dial® bar soap. What is it?

It’s likely a pellet of soap that didn’t completely break down during the manufacturing process. While we make every effort to ensure that our bar soaps are smooth and free of lumps, a pellet may occasionally slip though. They are completely harmless, and don’t decrease the effectiveness of our soaps in any way.

Why is my bar soap a different shape than it used to be?

At Dial® we are continuously trying to improve and innovate our products – check out the 65th Anniversary tab to find out how Dial® bar has changed over the years.

Dial® Complete FAQs

What is the most effective way to use Dial Complete® foaming hand wash in order to get the best germ kill?

For maximum effectiveness, pump the foam onto dry hands, lather vigorously for 15-20 seconds, then rinse.

Is it better to use warm or cold water when washing my hands with Dial Complete®?

Water temperature does not affect the amount of germs killed.

How effective are Dial® antibacterial products at killing germs?

Dial® Complete antibacterial formulas kill more than 99.9% of bacteria – more than any other liquid hand soap. These include staph, strep, E.coli and salmonella.
They are proven to kill both bacteria and yeast; therefore they are both antibacterial and anti-microbial. Dial Complete has also been tested against a strain of MRSA, and proven to kill more than 99.9%.

What is the difference between antibacterial and antimicrobial?

Antibacterial means that the product is effective against bacteria or that it kills bacteria. Antimicrobial means effective against bacteria AND yeast. Dial Complete® has been proven to kill both bacteria and yeast, so it is both antibacterial and antimicrobial.

How do I operate the Dial Complete® pump?

Turn the pump head counter-clockwise until it aligns with the notch in the cap. Then press the pump several times to prime it for continuous flow.

How many uses are in a 7.5 oz bottle of Dial Complete® foaming handwash?

Approximately 130 pumps per bottle, which is equivalent to the uses in a 7.5 oz. bottle of a traditional, thick liquid hand soap.

How much soap (volume) is dispensed compared to other traditional liquid soaps?

Every pump dispenses approximately the same amount (weight) as traditional, thick liquid hand soaps in 7.5 oz. pump bottles.

How can I fix the pump if it is pumping out less soap than before?

The air chamber in the pump head has probably filled with liquid. Remove the pump head and turn upside down in the sink. Pump it until the chamber is empty, rinse out your sink and put the pump head back on the bottle.

Is Dial Complete® brand FDA (US Food and Drug Administration) approved?

All antibacterial soap products are regulated by the FDA as over-the-counter (OTC) drugs. Dial Complete® foaming hand wash has been tested to ensure it meets all FDA OTC safety and efficacy requirements.

Was Dial Complete® tested on animals?

No animal testing was conducted.

Dial® Acne Control FAQs

What causes acne?

Acne occurs when dead skin cells and oil combine on your skin and clog your pores. There are several different factors that cause acne including stress, diet and hormones. Here are three things you can do to help fight acne: According to dermatologist Dr. Valerie Goldburt,

  1. Alter your diet. Certain foods such as dairy, sugary snacks, white bread, pasta and rice are known to cause breakouts. Reducing your intake of these foods can help reduce acne.
  2. Stay hydrated. The basic rule of thumb in knowing whether or not you are properly is drinking the same amount of ounces of half your body weight. For example, if you weigh 140 pounds you should drink 70 ounces of water a day.
  3. Get a good night’s rest. Erratic sleep patterns can cause increased amounts of acne-causing cortisol. Getting a recommended 7-8 hours of sleep at night can help rejuvenate your skin and reduce the inflammation that causes acne.
How should I treat acne?
What are some common mistakes to avoid?

The most common mistake is over washing and/or scrubbing your face. Washing your face too often strips the oil off your skin, causing a compensatory oil production and making your acne worse. To avoid oil overproduction, we recommend cleaning your face twice a day with Dial® Oil Free Acne Control Face Wash.

How can I stay acne free during the summer?
How should I treat acne on other parts of my body?

Back acne is the second most-common area for acne after the ace. To help prevent breakouts, use products that are similar to those you use on your face such as Dial® Acne Control Body Wash and Bar.

Why do adults have acne?
What is the preferred active ingredient for acne treatment?
What does "clinically proven" mean?
How long before I should see results?

Typically, it takes several days for inflammation to go down with a product that is used for short contact therapy like a cleanser. Dial® Acne Control Face Wash, Body Wash, and Bar uses salicylic acid and is clinically proven to work in three days.

Should I continue treatment once acne clears up?

It's important to continue using a product if you have acne-prone skin due to clogged pores and oily skin. To prevent future breakouts, continue to use a product that contains salicylic acid such as Dial® Acne Control.